Bank of America: Customer Service Rep: Any advice?

I think I might apply for a Customer Service Rep position. Under ';required skills'; they want someone with six months of customer service experience. I don't have that..





How can I show them (if they decide to interview me, doubt it though :]) that I have potential? What are standard procedures as a cust.serv.rep.? What are some terms a ';CSR'; should be familiar with at Bank of America? Any scripts would be appreciated. :]Bank of America: Customer Service Rep: Any advice?
emphasize your clerical skills, and your people skills....





how are you at getting yelled at? do you remain calm and friendly and seem to genuinely want to help people resolve their problems? have some background stories ready to explain to the interviewer how you were able to handle a tough or challenging problem for someone that was clearly upset, without taking the anger personally...





Do you speak a foreign language? Spanish? French? something else?





You'll be speaking with people from all walks of life, and all backgrounds, any language skills you have that are different or unique would be in demand as a CSR...





Are you familiar with any computer programs? any accounting software? how about your criminal background? If you have any trouble on your record at all you stand a very real chance o not getting an interview let alone the job, but, on the other hand, if you have background handling any banking functions large amounts of cash, or even experience with credit counseling, then you might want to offer that as experience...





Ever manage a retail store like fast food or retail or electronics? Store management experience is great because it shows you can be trusted in high risk large asset situations....





The bank will be giving you access to customer records that include a lot of extremely private information that isn't really anybody's business...





how much you owe on your car, when you bought your house, how much cash you have how much money you make, all of this and more is available on banking computer systems...





If your record is clean and you can document you have skills dealing with private matters confidentially and discretely then you give yourself an edge too....





good luck in your job search...





I hope this helped,

blush